SHIPPING, RETURNS & REFUNDS

AUSTRALIA WIDE SHIPPING:

Regular Shipping

Normal delivery times within Australia are 5-7 business days from the date of cleared funds (in some instances this can take longer depending on Australia Post)

 

Express Shipping

Express shipping is an expedited premium service. Orders placed via the Express Post option will be delivered within 1-3 business days (depending on your location)

 

Returns and Refunds

Our Philosophy

At JRoc Products we want you to be totally satisfied with our products and services and do our best to provide the best customer experience we can possibly deliver. As part of this we understand that online shopping is a totally different experience to in store purchasing and there may be times and situations where you many need to return a product from our online store.

At JRoc Products we want to try and make the return process easy and simple for you and have written this easy returns policy to give you a clear understanding of your options and assist you in returning your product.

 

When to return a product

We offer you a replacement, credit or refund where products have a major failure, such as:

  • When they are faulty
  • Wrongly described
  • Wrong item sent by mistake
  • Different from a sample shown to you; or
  • Do not do what they are supposed to do

Please contact our Customer Service Team at info@jrocproducts.com.au or via the Contact Us page, where we will endeavour to resolve your issue quickly and efficiently.

 

Change of Mind

 

If you would like to return your items where warranty is not an issue we will only  refund goods that are returned in their original packaging and saleable condition. They must not have been open or used in any way.

Only the cost of the item once it has been returned to JRoc Products will be refunded. Any or all shipping costs and admin fees will NOT be refunded

Please understand that goods which have been used, dropped, broken or damaged after delivery, or if any attempt has been made to alter the product in any way will not be refunded and will be returned to the buyer at the buyers expence.

 All postage and insurance costs are to be paid by the buyer.